Refund Policy

Refund and delivery terms for one-time research services and Radar subscriptions.

Effective: September 7, 2026

One-time service details added October 18, 2026. Existing subscription terms remain unchanged.

One-time research services

The $4.99 Missouri Bid Match Mini-Scan includes up to five potential matching public projects for one trade and Missouri territory, with source links, available deadlines and recommended next steps. Email delivery is within two business days after complete preferences. If no meaningful matches are found, the Mini-Scan payment is refunded. This service does not start a subscription or provide member access.

The $49.99 Opportunity Desk Pilot is a one-time custom research service. The first pack is delivered by email within two business days after complete preferences, followed by 14 days of monitoring from delivery. It does not automatically renew. The Mini-Scan no-match refund promise applies specifically to the Mini-Scan.

For delivery or billing questions, email matthew@howellcommerceco.com with the email used at checkout. Do not send payment-card details.

Monthly subscriptions and digital access

Howell Opportunity Radar is a digital research and intelligence subscription. No physical product is shipped. Paid access may begin immediately after a successful subscription payment.

Non-refundable billing periods

Subscription charges are billed monthly in advance. Once a paid billing period begins, that payment is non-refundable and is not prorated solely because a customer changes their mind, does not use the service, cancels early, or does not obtain a project award, customer response, contract or profit.

Subscription cancellation

Customers may cancel future renewals through the Stripe billing portal available from the member dashboard. Cancellation stops future renewal charges but does not create a refund, credit or prorated repayment for the current paid billing period. Access normally continues through the end of that paid billing period unless the service is suspended for misuse or another lawful exception applies.

Billing, authorization and access exceptions

Howell Commerce Co. may issue a refund or correction when required by law or for a verified duplicate charge, unauthorized charge, billing error, or an access/delivery failure that Howell Commerce Co. cannot reasonably resolve. Customers should contact matthew@howellcommerceco.com promptly with the account email and a description of the issue. Do not email full payment-card information.

Important: Howell Opportunity Radar is a research and business-development intelligence service. It does not guarantee work, project availability, bid eligibility, awards, customer responses, revenue or profit. Lack of a business outcome is not a service-delivery failure. This does not limit the Mini-Scan no-match refund promise or the billing and delivery exceptions described above.